FAQ
Frequently asked questions
Booking and arrival
What charter options are available?
Charters are available from Kaštela to Kaštela, usually from Saturday to Saturday. Short charters are available only on request, usually in May, until June 1, from October onward, or last minute, while Wednesday-to-Wednesday and one-way charters are not available.
What are the payment terms and deadlines?
– Deposit: A percentage of the total charter fee is due within a set period after signing the contract into the BavAdria account.
– Balance: The remaining balance must be paid no later than one month before your charter begins.
– Last-Minute: Last-minute bookings require full immediate payment before the charter starts.
What is the cancellation policy?
If no replacement guest is found, the following cancellation fees apply:
– More than 1 month before departure: A partial amount of the charter fee is retained.
– Within 1 month of departure: The full charter fee is retained.
– We highly recommend purchasing an external travel cancellation insurance policy.
What is required for the Crew List?
The crew list is mandatory and must be filled out with the passport or ID card numbers for all foreign citizens. We highly appreciate it if you fill out the crew list with passport numbers.
How do I get from Split Airport to Marina Kaštela?
Split Airport is 11.2 km away from Marina Kaštela. There are multiple easy ways to reach us:
– By City Bus (Line 37): Departs from the stop right in front of the airport on the main street (Cesta Dr. Franje Tuđmana). Buses run regularly on weekdays and weekends.
– By Taxi: Always available just outside the airport terminal.
– By Rental Car: Available at the airport. We warmly recommend Nova Car Rental.
– Private Transfer: You can book our service.
Do you offer private transfers?
Yes, private transfers are available upon request, payable locally in cash. We cover routes between Marina Kaštela and Split Airport, Split, or Trogir.
– To book, please send us your flight number, date, arrival/departure times, and the total number of persons at least 7 days before you arrive. Your driver will meet you holding a “BavAdria” sign.
How far is Marina Kaštela from Split?
Marina Kaštela is 12 km away from Split. If you are arriving by car and take the expressway near the ferry port/bus terminal, you will reach the marina in around 25 minutes.
Check-in and documents
When is check-in?
Standard check-in starts at 5:00 p.m.
Is early check-in available?
Yes, early check-in (from 1:00 p.m. to 2:00 p.m.) is available, but availability is strictly limited. Please reserve this service directly at the time of your booking (additional fees apply).
When is check-out?
You must return the yacht to Marina Kaštela on Friday by 6:00 p.m. Final departure and check-out from the yacht is on Saturday by 9:00 a.m.
Which documents are required at check-in?
You must present:
– A valid passport or ID card for all crew members.
– A valid skipper’s license.
– A valid VHF radio license (held by the skipper or at least one crew member).
– Note: If we already have your licenses on file from previous years, you do not need to send them again.
Can I book a skipper?
Yes, if you do not have the required licenses or enough experience, you can hire a professional skipper (available for a weekly fee plus food/provisions, payable locally in cash). Skipper license details must be provided to us no later than 4 weeks before the charter begins. Cook and hostess services are available only on request.
Fueling
What are the rules regarding refueling?
Before returning the yacht on Friday, the vessel must be fully refueled (100% full tank). Please bring your fuel receipt to the check-out. Due to EU legislative changes, no discounts are applicable at the fuel station.
– Warning: Failing to return the boat fully refueled or filling it with the incorrect fuel type is considered gross negligence and is not covered by any deposit insurance.
Where can I refuel the boat?
– Marina Kaštela Fuel Station: Located directly at the marina. It operates on Fridays (afternoon) and Saturday mornings. Please plan extra time due to long queues on Friday afternoons.
– Alternative Fuel Stations: Split (near ACI Marina), Trogir Marina, ACI Milna (Island of Brač), or Rogač (Island of Šolta). Other locations are too far.
Deposit and costs
Which credit cards do you accept?
We accept Visa, Euro/Mastercard, and Diners Club for local payments and security deposits.
Is a security deposit mandatory and how much is it?
Yes, a security deposit is mandatory and must be left at check-in via cash or credit card. The amount depends on the yacht model and size, with separate rates for extras (Gennaker/Code Zero) and regatta participation (where the deposit doubles). Please check your booking confirmation for the exact amount.
What does the yacht hull (Kasko) insurance cover?
All yachts are fully comprehensive insured (Kasko). The deductible corresponds to the security deposit amount. Damage caused by your own or a third party’s fault is covered, except in cases of gross negligence. In the event of damage, the cost will be charged against the deposit at check-out, and you will receive a detailed receipt for your insurance company.
Can I purchase deposit insurance directly from BavAdria?
Yes, BavAdria offers non-refundable deposit insurance at our office in Marina Kaštela. It costs a percentage of the deposit amount and covers damages exceeding a set threshold.
– Exclusions: Please note that gross negligence—such as clogged toilets, loss of equipment (dinghy, outboard engine, gennaker), or incorrect refueling—is strictly excluded and not covered by this insurance.
Can I purchase deposit insurance from an external provider?
Yes, clients must arrange external coverage themselves directly with an insurance company. Popular providers include Yacht-Pool, Pantaenius, and UNIQA (Andreas Richter).
– IMPORTANT FOR USA CITIZENS: These European firms do not provide deposit insurance for USA citizens. US citizens must secure a policy with an insurer based in the USA.
What is included in the charter package?
The charter package includes final cleaning, outboard engine and its fuel, bed linen, dinghy, autopilot, GPS, free parking, and use of the indoor pool in Marina Kaštela. The package is mandatory and payable locally.
Is tourist tax charged separately?
Yes, tourist tax is paid locally at the base and in cash only. Children under 12 are exempt according to the documents.
Local services
Can I order food delivery to the boat?
Yes, food delivery to the boat is available in Marina Kaštela from marina restaurants, including Spinnaker. For some daily menus, orders must be placed by 3:00 p.m. the day before.
Can I rent a SUP or order extras like towels and bed linen?
Yes, extras such as SUP, additional bed linen, towels, safety net, and early check-in are available on request and payable locally.
Which VHF channel should I use to contact the marina?
Marina Kaštela can be reached on VHF channel 17. Guests are advised to announce their arrival on this channel before entering or returning to the marina.
Marina and parking
Is parking included?
Yes, parking is included for BavAdria charter guests. Yachts with 2 or 3 cabins include up to 2 cars, while yachts with 4 or 5 cabins include up to 3 cars.
Do I need to reserve parking in advance?
No, a parking reservation is not required. Guests can use the marina parking areas and receive parking tickets at the BavAdria office.
Can I charge my electric car at the marina?
Yes, there is an electric vehicle charging station in the east parking lot next to the pools. It can charge two vehicles at the same time, and marina guests can use it free of charge after requesting a T-RFID card at reception.
What facilities are available at Marina Kaštela?
The marina offers berths, sanitary facilities with showers, an ATM, restaurants, nearby supermarkets, luggage storage, laundry service, and an indoor swimming pool. BavAdria guests can use the indoor pool free of charge with a swimming cap.
On board
Do the yachts have air conditioning and 220 V power?
Some yachts have air conditioning and 220 V power, but only when connected to shore power. There are no generators on board.
Is heating available on board?
No, the yachts do not have built-in heating. Small portable heaters can be provided on request, but they can only be used in the marina with 220 V shore power.
Is Wi‑Fi available on board?
Yes, all yachts include a mobile internet hotspot with 75 GB per week. This allows guests to use Wi‑Fi without roaming charges.
Can I charge phones and laptops on board?
Yes, when the yacht is connected to 220 V shore power, all sockets work. There is also a 12 V connection on board, while an inverter is not standard on most yachts.
Can I throw toilet paper into the yacht toilet?
No, toilet paper and hygiene products must not be thrown into the on-board toilet because they can cause blockages and repair costs.
How does the waste tank work?
At least one waste holding tank is connected by law on the yachts. In marinas, guests are advised to use marina restrooms, and at sea the tank is handled according to navigation rules.